GTC

General information

These General Terms and Conditions (hereinafter referred to as the “GTC”) set out the terms and conditions for vehicle rental between the rental company DoSa Sandu (hereinafter referred to as the “Rental Company”) and the Hirer (hereinafter referred to as the “Hirer”).

Rental agreement

The rental agreement is concluded when the tenant completes the online rental application form on the landlord’s website and the reservation is confirmed by the landlord after payment has been made.

Rental period

The rental period begins when the vehicle is handed over and ends when the vehicle is returned to the Rental Firm within the agreed period. An extension of the rental period requires the consent of the Rental Firm.

Rental price and terms of payment

The rental price is based on the landlord’s current price list. Payments must be made in advance to confirm the reservation. The estimated rental price is displayed in the cost calculator of the reservation system before the reservation is finalized and includes the use of the vehicle for the reserved period. If the vehicle is returned early, the full rate for the originally reserved period will be charged.

The rental costs shall be paid using the means of payment specified by the renter. The Hirer agrees that any subsequent charges (e.g. for fines, fees, etc.) may be made using the specified means of payment. The Rental Firm may invoice the rental costs separately and charge an invoice fee.

If an invoice is issued for the rental costs, this is due upon invoicing and must be paid within the period stated on the invoice. After expiry of the payment deadline, default occurs automatically without the need for a reminder.

The landlord may assign his claims to third parties at any time. In the event of payment arrears, fees and additional costs may be incurred, which shall be borne in full by the tenant.

If the tenant defaults on payment, the landlord may send the tenant a reminder. The reminder fees are CHF 10 for the first reminder, CHF 20 for the second reminder and CHF 30 for a third reminder. In the event of unsuccessful reminders, the landlord may assign the claim to a debt collection agency. This agency will collect the outstanding amounts in its own name and for its own account and may charge additional processing fees.

Complaints regarding the correctness of the invoice must be submitted in writing within 10 days of receipt, otherwise the invoice shall be deemed accepted.

The renter agrees that any penalties or charges (e.g. for refueling, cleaning, etc.) may be debited from the specified means of payment. If an invoice is issued for penalties or charges, the provisions of points a to c apply.

Unpaid invoices, regardless of whether a reminder has been sent or not, may lead to the blocking or withdrawal of the use of the landlord’s services without prior notice to the tenant. The Lessor reserves the right to terminate the contract unilaterally and without notice in such cases.

The blocking or withdrawal of the right of use and the termination of the contract by the Lessor shall not entitle the Lessor to reduce any claims already incurred nor to reimburse any payments already made by the Lessee.

Maintenance / Repairs

The Hirer must use the vehicle carefully and regularly check the oil and water levels as well as the tire pressure. All defects that the Hirer cannot rectify himself must be reported to the Rental Firm immediately and his instructions followed. For expenses in connection with defects (such as engine oil, spare parts, repair costs), a cost commitment from the Rental Firm must be obtained in advance. Expenses incurred on the basis of this cost approval will be reimbursed to the Hirer upon return of the vehicle and presentation of the receipts. Independent repairs by the Hirer are not permitted.

Breakdowns and accidents with the rental vehicle

In the event of a breakdown that does not affect the journey or the safety of the occupants, the rental company must be informed immediately by e-mail.

In the event of theft, loss, fire, damage caused by game or other damage, the tenant must inform the police immediately and have a police report drawn up. Claims by opposing parties may not be accepted. In the event of theft, loss or misappropriation of the vehicle, the lessor must also be informed immediately. The renter must immediately prepare a written report for all these incidents, even for minor damage, and send it to the rental company by e-mail. In the event of an accident, the report must include the names and addresses of the persons involved and witnesses as well as the license plate numbers of the vehicles involved. In the event of theft, the vehicle keys, a report of the theft and the police report must be submitted to the rental company within 24 hours.

If there is no damage report or police report, the lessor can consider the lessee who last used the vehicle to be the cause of the damage and hold them responsible. The lessor can refer to the electronic driving record for this purpose. The renter can provide evidence to the contrary.

In the event of breakdowns or accidents that make it difficult or impossible to continue the journey and/or endanger the safety of the occupants, further action must be agreed immediately with the rental company.

Use of the vehicle

The minimum age for renting and driving a vehicle from the rental company is 18 years. The renter must have a driving license valid in Switzerland at the beginning of the rental period and upload photos of the front and back of the driving license to the LolRent system. The vehicle may be driven by the renter as well as by authorized additional drivers. Additional drivers must be reported to the Rental Firm. The renter remains responsible for the fulfillment of all obligations arising from the rental agreement and the additional conditions, even if he does not drive the vehicle himself.

The renter must treat the vehicle with care and only use it for its intended purpose. Subletting or transfer to third parties is not permitted. All legal regulations must be complied with. The vehicle must be returned clean and with a full tank of fuel; otherwise a refueling fee of CHF 150 will be charged. The renter must ensure that only the intended fuel is used. In the event of incorrect refueling, the resulting costs will be charged.

Before setting off, the Hirer must ensure that the vehicle is in a serviceable condition in accordance with the Road Traffic Act. Safety-related damage or defects must be reported to the Rental Firm immediately by telephone before the start of the journey. Smoking in the vehicle is prohibited and will be penalized with a fine of CHF 150. Any cleaning costs and other charges for open windows, doors, lights not switched off or open key boxes will be charged at CHF 150-300.

Exceptions to this usage regulation require the written consent of the lessor’s management. The Hirer may park their private vehicle in the designated LolRent parking space of the rented vehicle during the rental period, as long as it does not obstruct access to other vehicles. Seats or other vehicle installations may not be removed or dismantled from the vehicle. Pets may only be transported in suitable transport containers.

The van must be thoroughly cleaned at the Hirer’s own expense before being returned. At the request of the Rental Firm, the Hirer must provide the exact location of the vehicle at all times. Any damage caused by improper or abusive use of the vehicle will be charged in full to the Hirer.

General provisions:

The landlord must be informed immediately by telephone.

In the event of an accident, a European accident report must be completed (form is located in the vehicle). This form must be sent to the Rental Firm immediately by e-mail.

The driver/renter must not sign an acknowledgement of debt, as this will not be accepted by the lessor.

A breakdown service at home or abroad may only be called after prior consultation with the Rental Firm. Otherwise, the costs of the breakdown service will not be covered by the Rental Firm and will be charged to the Hirer.

Repair orders may only be placed by the Rental Firm. The Hirer is not permitted to carry out repairs to the vehicle independently.

If the warning lights light up red, the vehicle must be stopped immediately and the rental company contacted by telephone for further instructions. The vehicle must not be driven on. If the warning lights light up yellow, it is generally permitted to continue driving. In this case, the Rental Firm must be informed by e-mail.

Operational damage caused by negligent handling (e.g. self-inflicted tire damage, excessive clutch wear due to improper operation, incorrect refueling, mechanical damage due to improper use) and the associated consequential costs are not covered by the insurance and will be charged to the renter.

If the vehicle is not available due to a breakdown or accident, the renter is responsible for organizing the onward journey and there is no entitlement to a replacement vehicle.

Damage to the rental vehicle:

The Lessee is obliged to compensate the Lessor in full for any damage to the vehicle caused by violation of the General Terms and Conditions and/or improper use.

In the event of defects, damage or other irregularities or breakdowns that do not affect the continuation of the journey and/or the safety of the occupants, this must be reported to the Rental Firm immediately by e-mail.

The Lessee must check the exterior of the vehicle before the start of the rental period and immediately afterwards the interior (driver’s cabin, cargo area) for any existing damage and report this immediately with a photo in the LolRent WhatsApp or by email. If no damage is reported in good time, the Lessor shall be entitled to consider the Lessee who last used the vehicle before the first damage was detected or the next Lessee reported the damage in good time as the party responsible for the damage and to hold them liable. For this purpose, the Rental Firm may make use of the electronic journey log. The customer can provide evidence to the contrary.

Damage shall be repaired at the discretion of the Lessor and its insurance company. In the event of damage, the Lessor shall be entitled to have the cause, extent and quantification of the damage determined by an independent expert commissioned by it at the expense of the Lessee. The Lessee agrees that the findings and the damage quantification of such an expert opinion shall be used as a basis for the settlement of the claim with binding effect in accordance with Art. 189 ZPO.

If the vehicle cannot be used by the Lessor as a result of damage, the Lessor may charge the Lessee responsible for the loss of use for the duration of the repair.

Driving license and use of the vehicle

Every driver must have a valid driver’s license. The renter is only entitled to use the vehicle if he has successfully registered in the online portal or in the app of the rental company and has a valid driving license for the corresponding vehicle category in Switzerland. Driving without a valid driver’s license will be prosecuted and may result in claims for damages. The Lessee authorizes the Lessor to check with the relevant authorities, both at the time of registration and throughout the term of the contract, whether the Lessee has a valid driving license and whether the driving license has been revoked.

The renter is responsible for the vehicle from the time it is picked up until it is returned. Vehicles must be returned to the pick-up location at the end of the rental period and parked in the original LolRent parking lot. One-way trips are not permitted. The renter may cancel a reservation up to 48 hours before the start of the rental period without incurring any costs. If the reservation is canceled later or if the reserved vehicle is not used without prior cancellation, the renter must pay the full rental price. In both cases, there is no entitlement to a refund of the rental costs.

Liability and insurance

Some vehicles are partially insured and others are fully insured. The lessee undertakes to provide the lessor with the name of his insurance company in the event that this is required. The renter is liable for all damage to the vehicle that occurs during the rental period, insofar as it is not covered by insurance.

Liability of the tenant

The Hirer shall be liable for all damage incurred by the Rental Firm as a result of unlawful, non-contractual or improper conduct on the part of the Hirer or his assistants. This includes in particular the theft of, damage to or loss of the vehicle as well as keys and accessories.

The Lessee is obliged to compensate the Lessor in full for any damage to the vehicle caused by a breach of the General Terms and Conditions and/or improper or inappropriate use.

In addition, the renter is liable in particular for all defects or damage to the vehicle for which he is responsible. This includes, but is not limited to, damage caused by refueling with the wrong fuel, failure to observe the maximum heights for garage entrances, underpasses, etc, improper use of snow chains, careless handling of the interior (e.g. cigarette holes, tears and stains on upholstery and carpets), off-road driving and careless handling in general (e.g. damage to the underbody such as steering, transmission, suspension, suspension damage as well as damage to axle parts, sills, oil pan, pipes, exhaust system, shields and covers), incorrect handling of the vehicle (mechanical damage to clutch, transmission, suspension, etc.).

The scope of liability includes the repair costs or the vehicle value in the event of a total loss as well as all other damages, such as towing costs, costs for expert opinions, depreciation of the rental property, lost rental income, legal fees and administrative costs.

The Lessee must check the exterior of the vehicle before the start of the rental period and immediately afterwards the interior (driver’s cabin, cargo area) for any existing damage and report any unmarked damage immediately with a photo in the LolRent WhatsApp or by email. If no damage is reported in good time, the Lessor shall be entitled to consider the Lessee who last used the vehicle before the first damage was detected or the next Lessee reported the damage in good time as the party responsible for the damage and to hold them liable. For this purpose, the Rental Firm may make use of the electronic journey log. The customer can provide evidence to the contrary.

The Rental Firm accepts no liability for items forgotten or stolen in the vehicle.

Liability of the landlord

The Rental Firm accepts no liability for damage to the Hirer caused by defects in the vehicle, unless the Rental Firm has caused the damage intentionally or through gross negligence. Otherwise, any contractual and non-contractual liability of the Lessor towards the Lessee and other authorized persons is excluded, unless the Lessor has caused the damage intentionally or through gross negligence. Furthermore, the Lessor accepts no responsibility for damage caused by its auxiliary persons.

Cancellation and termination of the contract

The Lessor reserves the right to terminate the Lessee’s customer account at any time without giving reasons and to cancel reservations without giving reasons. In this case, the Lessee shall not incur any costs and the Lessor shall not be liable for any damage caused by the cancellation.

The landlord may terminate the contract without notice if the tenant has provided false information or concealed material facts that make the continuation of the contract unreasonable for the landlord. This also applies to serious breaches of contract that are not remedied despite a written warning.

The Lessor reserves the right to terminate the customer relationship after a claim, in the event of breaches of the GTC or in the event of serious offenses by immediately terminating the customer account.

The renter may cancel a reservation up to 48 hours before the start of the rental period without incurring any costs. If the reservation is canceled later or if the reserved vehicle is not used without prior cancellation, the renter must pay the full rental price. In these cases, there is no entitlement to a refund of the rental costs.

Other regulations

The lessor does not provide any accessories such as tension belts, child seats, roof racks, trailer hitches, blankets, etc.

The tracker system in the vehicle records the route driven. The renter agrees that this data can be retrieved by the rental company if required.

The Lessor shall treat personal data in accordance with Swiss data protection laws and may process and store such data for the purpose of processing the contract and protecting legitimate business interests. Data may only be passed on to third parties in connection with the lessor’s business activities. Address trading is excluded.

The landlord may obtain information from public authorities, partner companies and private individuals required for the verification (e.g. credit check, driving license check) and execution of the contract.

All vehicles are equipped with a vignette required for Swiss highways. Other domestic and foreign charges (e.g. tolls, environmental stickers) are not included and cannot be claimed from the Rental Firm.

The Rental Firm accepts no liability for damage or accidents suffered by the Hirer on the way or while the vehicle is parked.

The Lessor reserves the right to unilaterally amend the General Terms and Conditions, tariffs, fees and other provisions at any time.

Return of the vehicle

The vehicle must be returned at the agreed time and in the condition in which it was taken over, minus normal wear and tear. The Rental Firm reserves the right to charge additional fees in the event of late return.

The vehicle must be returned to the pick-up location with a full tank of gas and in a clean and operational condition by the end of the reservation period at the latest. If it is not possible to return the vehicle on time, the Rental Firm must be informed immediately by telephone.

If the vehicle is not returned to the pick-up location on time, the renter must pay a penalty fee of CHF 300 and compensate for any damage.

At the end of the reservation period, the vehicle must be parked exactly in the parking space of the signposted LolRent parking lot at the pick-up location. If the Lessor or a towing service is required to repark the vehicle, these services as well as any fees and claims for damages by third parties will be charged to the Lessee. The fee for re-parking by the Rental Firm is at least CHF 200.

Data protection

All data that the landlord receives from the tenant or other persons involved will be processed in accordance with Swiss data protection laws.

The Lessee expressly agrees that, in addition to general personal data, the Lessor may also process data from the driving license or an identification document (passport/ID), communication data (in particular e-mail address), financial data (e.g. credit card data) and other relevant personal data for purposes related to the rental of a vehicle.

Final provisions

Amendments and supplements to the rental agreement and these GTC must be made in writing. Should any provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.