{"id":6283,"date":"2024-11-13T12:51:15","date_gmt":"2024-11-13T12:51:15","guid":{"rendered":"https:\/\/lolrent.ch\/faq\/"},"modified":"2025-04-11T12:03:55","modified_gmt":"2025-04-11T12:03:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/lolrent.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.2&#8243; background_color=&#8221;#000000&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;118deg&#8221; background_color_gradient_stops=&#8221;#063661 0%|rgba(43,78,136,0.67) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#063661&#8243; background_color_gradient_end=&#8221;rgba(43,78,136,0.67)&#8221; background_image=&#8221;http:\/\/lolrent.ch\/wp-content\/uploads\/2024\/11\/car-dealer-35.jpg&#8221; custom_padding=&#8221;90px|0px|0|0px|false|false&#8221; bottom_divider_style=&#8221;slant2&#8243; bottom_divider_color=&#8221;#f97400&#8243; bottom_divider_height=&#8221;260px&#8221; bottom_divider_flip=&#8221;vertical&#8221; bottom_divider_height_tablet=&#8221;&#8221; bottom_divider_height_phone=&#8221;90px&#8221; bottom_divider_height_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; max_width=&#8221;1440px&#8221; custom_padding=&#8221;27px|0px|0|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1440px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Josefin Sans|700|||||||&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; animation_style=&#8221;fade&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;34px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1440px&#8221; custom_padding=&#8221;|||&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1440px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||40px|&#8221; custom_padding_tablet=&#8221;||0px|&#8221; custom_padding_phone=&#8221;||0px|&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;||0px|&#8221; padding_last_edited=&#8221;on|tablet&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;||0px|&#8221;][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;60px|||&#8221; custom_padding_tablet=&#8221;0px|||&#8221; custom_padding_phone=&#8221;0px|||&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;0px|||&#8221; padding_last_edited=&#8221;on|tablet&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;0px|||&#8221;][et_pb_image src=&#8221;http:\/\/lolrent.ch\/wp-content\/uploads\/2024\/11\/citroen-jumpy-clipart-xl.png&#8221; title_text=&#8221;citroen-jumpy-clipart-xl&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.2&#8243; custom_margin=&#8221;|||&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;right&#8221; animation_intensity_zoom=&#8221;2%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f4f6f7&#8243; custom_padding=&#8221;120px|||&#8221; custom_padding_tablet=&#8221;120px|||&#8221; custom_padding_phone=&#8221;120px|||&#8221; top_divider_style=&#8221;slant2&#8243; top_divider_color=&#8221;#e8e8e8&#8243; top_divider_height=&#8221;120px&#8221; top_divider_height_tablet=&#8221;&#8221; top_divider_height_phone=&#8221;90px&#8221; top_divider_height_last_edited=&#8221;on|desktop&#8221; bottom_divider_color=&#8221;#faa152&#8243; bottom_divider_height=&#8221;120px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; bottom_divider_height_tablet=&#8221;&#8221; bottom_divider_height_phone=&#8221;&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;27px|0px|0|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; text_font=&#8221;Josefin Sans||||||||&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.4em&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;left&#8221; header_2_font_size_tablet=&#8221;50px&#8221; header_2_font_size_phone=&#8221;34px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently asked questions<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;30px|0px|30px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;When will I receive the code for the vehicle key?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221;]The key code will be sent by e-mail a few hours before the start of the rental period.[\/et_pb_blurb][et_pb_blurb title=&#8221;What should I do if I have booked the van for a certain time but cannot return it on time?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221;]The booking can be extended by a maximum of 10 minutes.[\/et_pb_blurb][et_pb_blurb title=&#8221;I would like to change or cancel a reservation. How do I proceed? &#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]You can only make changes or cancel through us. You can change or cancel your reservation up to 48 hours before the start of the rental period by phone, WhatsApp, SMS or e-mail without incurring any rental costs. If you cancel 48 hours or more before the start of the rental period, you must pay the full rental costs.[\/et_pb_blurb][et_pb_blurb title=&#8221;Can I return the van earlier?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, the rental can be terminated at any time before the planned end of the reservation. Please note that you will still be charged for the full reserved rental period.[\/et_pb_blurb][et_pb_blurb title=&#8221;Are the kilometers free?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, within Switzerland. For journeys abroad, you must contact us by telephone.[\/et_pb_blurb][et_pb_blurb title=&#8221;What should I do in the event of a breakdown?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]In the event of a minor breakdown, you can call the TCS (0800 808 114) directly yourself and inform Lolrent by telephone. In the event of an accident, the police must be informed, a police report drawn up and Lolrent informed by telephone.[\/et_pb_blurb][et_pb_blurb title=&#8221;What if I don&#039;t speak German well or need help with registration?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You are welcome to call us daily from 8:00 to 22:00. We speak the following languages fluently:<br \/>\uf0b7 German (DE)<br \/>\uf0b7 English (ENG)<br \/>\uf0b7 Italian (ITA)<br \/>\uf0b7 French (FRA)<br \/>\uf0b7 Spanish (ESP)<br \/>\uf0b7 Serbian (SRB)<br \/>\uf0b7 Romanian (RO) <\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;The vehicle shows before the journey that it is not fully fueled &#8211; what should I do?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Please drive to the nearest petrol station immediately and check whether this is actually the case. Take a video and, if it is correct, send it to us via WhatsApp. Complaints that are not made before the journey can unfortunately not be considered.[\/et_pb_blurb][et_pb_blurb title=&#8221;Are tensioning sets and rein covers available?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, we provide tensioning sets in the carriage. However, we do not have bridle covers. <\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;Insurance: How am I insured when I rent a vehicle?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; hover_enabled=&#8221;0&#8243; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]The following rules apply with regard to deductibles:<\/p>\n<ul>\n<li>Deductible for partial casco insurance per claim: CHF 0.<\/li>\n<li>Deductible fully comprehensive insurance per claim: CHF 1&#8217;000.<\/li>\n<\/ul>\n<p><span>The renter is liable for all damage to the vehicle that occurs during the rental period, insofar as it is not covered by insurance.<\/span><\/p>\n<ul><\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Where is the key box located and how can it be opened?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]The key box is located on the rear door of the vehicle. You can open the box with the code.[\/et_pb_blurb][et_pb_blurb title=&#8221;Can I extend my reservation?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, two days in advance (48 hours) if the car has not yet been booked.[\/et_pb_blurb][et_pb_blurb title=&#8221;Is 6 hours enough for a move?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]We offer a 6-hour option for customers who require journeys within a canton or a fast journey. However, please note that this option is usually not sufficient for removals. We recommend scheduling 12 or 24 hours for removals.[\/et_pb_blurb][et_pb_blurb title=&#8221;Can I park my vehicle with you?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, park your own vehicle free of charge in the same parking lot by driving the rented van away first.[\/et_pb_blurb][et_pb_blurb title=&#8221;Is there a discount for companies, clubs and organizations?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, we are happy to grant a good discount for longer rental periods.[\/et_pb_blurb][et_pb_blurb title=&#8221;Can I smoke in the van?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]No, smoking is not permitted in the Lolrent vans.[\/et_pb_blurb][et_pb_blurb title=&#8221;Can my colleague drive the van even though I have reserved it?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Yes, the rental vehicle may be driven both by the renter and by additional drivers. The renter remains responsible to the rental company for the fulfillment of all obligations arising from the rental contract and the associated additional conditions, even if he does not drive the rental vehicle himself. No fee is charged for the additional driver.[\/et_pb_blurb][et_pb_blurb title=&#8221;When and where should I fill up with fuel?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]The tank should be full again at the end of the journey. Please refuel near the location of the vehicle. If you do not refuel, a fee of CHF 150 will be charged.[\/et_pb_blurb][et_pb_blurb title=&#8221;The car is damaged, not clean, the windows are open or the lights are on even though it is closed &#8211; what should I do?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Please take a photo or video recording immediately and send it to us.[\/et_pb_blurb][et_pb_blurb title=&#8221;The car is not in the parking lot at the booked time &#8211; what should I do?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please contact us immediately by telephone.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;How do I pay?&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x5e;||divi||400&#8243; icon_color=&#8221;#3050d1&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;32px&#8221; content_max_width=&#8221;1100px&#8221; _builder_version=&#8221;4.27.2&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;18px&#8221; header_line_height=&#8221;1.8em&#8221; body_font=&#8221;Josefin Sans||||||||&#8221; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;||20px|&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; icon_font_size=&#8221;32px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Payment can be made in advance by credit card or Twint (VISA, Mastercard).<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; prev_background_color=&#8221;#f4f6f7&#8243; next_background_color=&#8221;#3050d1&#8243; admin_label=&#8221;Satisfaction Guaranteed&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;212deg&#8221; 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You can change or cancel your reservation up to 48 hours before the start of the rental [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6283","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Transporter mieten Bern, Thun &amp; Z\u00fcrich - lolrent.ch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lolrent.ch\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Transporter mieten Bern, Thun &amp; Z\u00fcrich - lolrent.ch\" \/>\n<meta property=\"og:description\" content=\"FAQFrequently asked questionsThe key code will be sent by e-mail a few hours before the start of the rental period.The booking can be extended by a maximum of 10 minutes.You can only make changes or cancel through us. 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